Friday, September 27, 2013

The Un-Complaint Bureau

Rich or poor, young or old, black or white there’s one thing all New Yorkers have in common: we all love to complain. This isn’t merely an astute observation it's fact. I remember my mother reading an article in the New York Times some 30 years ago detailing a study that showed that most New Yorkers met and engaged with strangers through the art of whining.

Think about it, it happens to us every day. You’re standing waiting for the train and they announce it’s going local (or express, whatever is most inconvenient.) You turn to look at the person next to you and you both roll your eyes and sigh. Soon after you’ll find yourself and your fellow train-taker explaining why this delay is especially disruptive or ironic to you, eg “I was going to take a cab…there was one right outside of my apartment. Now I’ll never make my doctor’s appointment.” Or, “My boss kept me late; I just missed the train before…how can this day get worse?” Chances are the kvetch-fest won’t stop there. By the time you reach your stop, you’ll have made a new friend.

In fact, a few months ago, a nice old lady was very concerned when an oblivious suit stepped on my sandaled foot and didn’t apologize. We began talking about how rude people can be, we got into New York City government (she asked if I remembered Mayor Lindsey, which I did) and by the time I got off at Penn Station she heartily approved of my politics and my choice of husband. We didn’t exchange numbers or become Facebook pals, but that person was a bright spot in my day and I will remember her for a long time.

Bonding with one another and breaking down the barriers of race, age and socio-economic status is great, but, for the most part, complaining can get out of hand. I invite you to try a very scary experiment: count how many times you complain in a given day. Congress, weather, your spouse, your neighbors, your friends, your boss, litterbugs, Time Warner Cable, Con Ed, the snooty waiter, the idling tour bus outside your window…whatever it is it can take up a large portion of our day and a lot of mental energy.

We call it venting but nothing really changes. According to Psychology Today, when we have so many dissatisfactions and frustrations, yet believe we're powerless to do much about them or to get the results we want, we are left feeling helpless, hopeless, victimized, and bad about ourselves. Obviously, one such incident won't harm our mental health, but we have so many complaints, this scenario happens many times a day. This accumulation of frustration and helplessness can add up over time and impact our mood, our self-esteem, and even our general mental health. No wonder why New Yorkers have the reputation for crankiness!
Sure, the city isn’t easy all the time, but it’s New York Freaking City for goodness sake – the capital of the free world! Anything we could ever want to eat, do or see is at our fingertips. Things actually run pretty well, when you think about it. We should feel privileged to live here. We should be walking around like Buddhist monks who have reached Nirvana.
So why don’t we? Personally, I think we are hard wired to complain and don’t really know how to break the circuits. I feel that we’ll also seem weak – an unforgivable transgression for New Yorkers – if we behave cheerfully or express gratitude. After all, we’re not granola-munching tree huggers from Vermont or Nebraska, right?
But when I do encounter that rare New Yorker that’s sunny and appreciative, I feel a bit chagrined. My doorman David is that kind of person. I happen to know that he’s a single dad with a long commute and a big extended family that come to him with their issues. But every day when I see him he has a big smile and asks about my day. I usually rant about the skateboarders who terrorize my dog or the BMCC students smoking in groups on the corner and he nods sympathetically. I asked about his life and he usually responds, “oh I can’t complain, things are good.” I look at my shoes with a bit of shame before I take the elevator up to my lovely, safe, clean home in the greatest city in the world.
The shame comes from wishing I could be as gracious and grateful as someone I know is facing tougher challenges than I. But that behavior is far from my instinct. But I can change that – and it seems that I have many reasons to other than being a pleasant person.
Researchers in the field of Positive Psychology report that having a positive attitude and expressing gratitude helps prevent (or reverse) a multitude of emotional and physical problems from anxiety to cardio vascular disease.
I decided that if I feel too proud and tough to express gratitude to my fellow New Yorkers, maybe I can just call it “uncomplaining.” Instead of bonding with a stranger over a rough commute or a long wait in a doctor’s office, I could share our good fortune over a smooth bus ride or quick checkout line at Whole Foods. If I say it with enough irony in my voice (like “this doesn’t happen often”) no one will mistake me for an enlightened yogi.
So here goes…
Today, as I was walking my beautiful border collie, I couldn’t help noticing the crystal clear blue sky, the gentle breeze and fluffy clouds of this picture-perfect autumn day. I realized that the past two months have been unbelievably beautiful weather-wise: August was warm, not hot, and September has been clear and breezy. Sure it rained here and there, but it seemed to do so mostly at night when we can watch the deluge safe and dry from our windows. As we near the anniversary of Hurricane Sandy, I realize how lucky we’ve been so far – ‘cause it could get worse.
Get it…that’s uncomplaining.  Some sun with a hint of doom. That should work, right?
No one can change overnight and New Yorkers are a pretty stubborn breed. So let’s try this exercise together. Turn to the person next to you at the movies when they show the 11th preview and say something like, “don’t you love the smell of movie popcorn…so much better than the urine stench outside the theater.” Or when you’re tempted to unload on your mother about your husband’s forgetfulness you could swap it out with, “I’m so glad I don’t have to go through life’s crap alone anymore even if it’s with someone who can’t remember where we keep the scissors.”
 

I’d love for you to share your “uncomplaints” with me.


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